An In-house Consultant is a development and training specialist within the business who has the primary role of ensuring that the business and its departments improve their performance and grow professionally.
The role of the In-house Consultant at the business is multi-faceted and he enables multiple departments to realize and create ideal conditions for helping shape the business’s future. The in-house consultant is a proactive individual who, essentially, strives to solve strategic, operational, and organizational issues for the business.
Objectives and Responsibilities of the Inhouse Consultant
Research: The In-house Consultant is tasked with conducting research in order to gather and provide information on operational issues that may be existent within the business’s departments or projects. For instance, the In-house Consultant may conduct research on the typical challenges that the business may be facing in reaching the target audience in its advertising initiatives.
The In-house Consultant research involves the analysis of published case studies as well as interviewing key industry professionals for the purpose of gathering useful insights. In his efforts to gather useful information, the In-house Consultant attends seminars and meetings where he meets with and gathers ideas from professionals of the relevant fields of his research.
Analytics: The In-house Consultant will also play an analytical role where he will analyze the business new and emerging requirements and the impact on its production system. also provides solutions to consumer satisfaction inclusive of troubleshooting software issues and engaging external consultants where necessary.
Program Development/Support/Strategy: The In-house Consultant additionally plays a program development and strategic role where he is responsible for overseeing the development, incorporation, and implementation of programs that will address the business’s needs and drive organizational goals.
For example, the In-house Consultant can develop a program that allows the business’s sales personnel to meet and interact with targeted audiences as an effort to enhance the business’s marketing and advertising efforts. In this capacity, the In-house Consultant plays a supporting role and receives progress reports from business departments.
He also receives issue registrations from departments seeking consultation or coaching regarding operational issues within the departments.
In this capacity, the In-house Consultant also provides helpful career development materials to the departmental personnel in consultation and recommends journals as well as online resources that help increase productivity within departments and amongst the personnel.
Relationships: The success of the In-house Consultant is highly dependent on successfully building relationships with personnel and departments in consultation. In order to achieve this, the In-house Consultant must have exceptional interpersonal and communication skills.
The Inhouse Consultant, therefore, takes initiative and strikes up meaningful interactions and takes time to understand the department’s/personnel issues. Through the establishment of the resulting positive relationship, the In-house Consultant can easily initiate his problem-solving skills with minimal resistance.
Collaboration: The position of the In-house Consultant is a collaborative one and, as such, he provides works to provide consultation to the human resources department in regard to the business management and processes accessible through SAP applications.
In this collaborative capacity, the In-house Consultant also develops and implements concepts together with the department or project team with which he is in consultation with, driving and implementing change that leads to the improvement of everyday work for the department or project team.
Knowledge and Opportunity: The In-house Consultant is responsible for the identification and design of new business processes and custom developments inclusive of interface changes and resource development.
In this capacity, the In-house Consultant keeps up with the latest trends and industry practices of the relevant field of the departments in consultation, attends workshops, conducts interviews, and desktop research in order to deliver the best value in consultation and improve performance of the departments or project teams in question.
Other Duties: The In-house Consultant also performs other duties as delegated by the Senior Inhouse Consultant, Head of Inhouse Consulting, Director Inhouse Consulting, Chief Business Development Officer, or the Employer.
Required Qualifications of the Inhouse Consultant
Education: The In-house Consultant must have a bachelor’s degree in Engineering, Economics, Business, Business Administration, IT, Organizational Behavior, Design, or any other related field. An equivalent of the same in working experience is also acceptable for the position.
Experience: The candidate has to have had at least 2 years in working experience in management consulting, with specific experiences in R&D, commercial functions, or life sciences. A suitable candidate will also have had experience in project-reporting through abstract content-related requirements and a proven and successful track-record managing cross-functional projects within a fast-paced and dynamic business environment.
Communication Skills: Communication skills are a must for the Inhouse Consultant. The In-house Consultant plays a highly interactive and collaborative role and for this reason he will partner with personnel from every front of the business on a daily basis.
In order to facilitate the smooth execution of his duties and to ensure that projects issues are resolved promptly he must be capable of conveying information to collaborating parties in a simple, clear, and concise, manner. This will demand exceptional communication skills both in written and verbal form, having an ability to tailor messages in a unique manner to suit different audiences.
Ms Office: A candidate for this position must also be highly proficient in the use of Ms Word, Ms Excel, and PowerPoint, which are all necessary for the creation of both visually and verbally engaging informative materials for departmental personnel in consultancy and reporting materials for Inhouse Consultancy senior management.
Research and Analytical Skills: A candidate for this position must also display passion and skills in research and analytics, as well as passion for the insights that are derived from processing raw data and information into actionable insights, solving issues within the business.
He will have outstanding conceptual and analytical and will be highly skilled in the use of software such as MicroStrategy as well as relational databases such as SQL and DWH systems.
Interpersonal Skills: The candidate must also possess certain personal attributed that make him even more suited for the position. He will be a result-driven individual, be helpful and service-oriented, be a team-player and be comfortable working group or cross-functional settings, be comfortable consulting with top business leadership and management, have a keen eye for detail, have a positive can-do attitude, be open and welcoming to change, be highly organized, have an ability to handle multiple tasks prioritize and meet tight deadlines, and demonstrate ability to remain calm and composed in the face of adversity or uncertainty.
People Skills: Due to his highly interactive duties, the In-house Consultant must have exceptionally good people skills that enable him to interact well with others and form strong and lasting bonds. He must be a likable and relatable individual who inspires a feeling of comfort and trust in others.
This will ensure that consulting departmental or project personnel are more open to his insights and judgments and are more willing to follow in his directives in order to resolve the operational issues at hand.