Stericycle
Careers at Stericycle
MISSION
Stericycle Inc (“Stericycle”) seeks to ensure that Stericycle regulated substances, such as medical waste and sharps, pharmaceuticals, and hazardous waste, are disposed of responsibly, safely, and efficiently.
FOUNDING STORY
Stericycle was founded in 1989 as a regulated medical waste company. In 1996, the Company was listed on the NASDAQ in 1996, converting 33 percent of its ownership to the public, and raising more than USD 25 million.
Following its initial public offering, Stericycle launched its first international operations in 1997, beginning with a joint venture in Mexico. It has continued to expand significantly, both organically and via a series of acquisitions.
This includes the purchase of Bio Systems in 2003, the purchase of PSC Environmental Services LLC in 2014, and Shred-it International Services LLC in 2015.
The Company has diversified its service offerings from juts medical waste disposal to include disposal of other hazardous and household waste, the provision of communication series, and the development of brand protection services.
Stericycle is one of the largest providers of specialised waste disposal services in the world, and a market leader in the US.
In addition to its domestic market, the Company serves customers across It has expanded its reach to include operations across the Americas, Asia Pacific, and Europe, including in Argentina, Brazil, Canada, Chile, Ireland, Japan, Portugal, Puerto Rico, Romania, Spain, and the UK.
Business model of Stericycle
Customer Segments
Stericycle provides specialised waste disposal services, as well as other complementary services, to corporate and institutional clients across a range of sectors.
The Company serves clients across industries including:
- Healthcare, including hospitals, integrated delivery networks, and other medical facilities for which the Company disposes of hazardous clinical waste and provides compliance services;
- Dentistry, including dental practitioners and dental offices for which the Company specialises in amalgam and mercury disposal;
- Pharmaceutical, including pharmaceutical and biotechnology companies to which the Company provides pharmaceutical waste disposal services, and retail pharmacies to which the Company provides waste management services;
- Veterinary, comprising veterinary surgeries and clinics to which the Company provides hazardous waste and sharps disposal solutions;
- Education, including schools and universities to which the Company provides laboratory waste disposal services;
- Government and Military, comprising city health departments, state-run institutions, emergency responder teams, and military bodies to which the Company provides specialist disposals and compliance services; and
- Industrial, comprising manufacturing companies, maritime companies, and airline companies to which the Company provides specialist waste management solutions.
Stericycle’s principal market is the US, which accounts for the largest portion of its business.
The Company also provides services to customers across other markets in the Americas, Asia Pacific, and Europe.
Value Propositions
Stericycle provides value to its clients in the following ways:
- Reputation and Standing – Stericycle is the leading medical waste disposal company in the US and a prominent provider worldwide, with a positive reputation in the industry that is indicated by the Company’s ability to secure business from US government bodies and public institutions;
- Portfolio of Services – Stericycle provides a wide range of services associated with specialised waste management, including waste disposal, compliance training, communication solutions, and environmental solutions;
- Industry Expertise and Experience – Stericycle has experience in the specialists waste disposal sector dating back to the late 1980s, and has employs professionals with specialist knowledge of niche waste management requirements spanning the medical, pharmaceutical, industrial and other sectors;
- Commitment to Sustainability – Stericycle is committed to providing waste disposal solutions that are sustainable and environmentally responsible; and
- Sales Reach – Stericycle has a large sales reach across its core market in the US, and has extensive international operations spanning the Americas, Asia Pacific, and Europe.
Channels
Stericycle provides its services to clients directly.
It makes sales through its dedicated sales and service teams, who operate out of the Company’s international network of offices.
Stericycle operates a network of 75 administrative offices across the US and markets spanning the Americas, Asia Pacific, and Europe.
Stericycle’s waste disposal services are implemented through the Company’s network of more than 250 processing facilities worldwide, comprising autoclaves and incinerator facilities for medical waste and shredders for secure information destruction.
Customer Relationships
Stericycle seeks to establish longstanding relationships with clients, securing ongoing and recurring business.
The Company seeks to ensure this business by providing high-quality, reliable, and efficient services across its network of waste processing facilities.
Stericycle has dedicated customer support and management teams that work closely with customers to ensure that their needs are met.
Stericycle operates a website at www.stericycle.com, through which it provides information to clients on a self-service basis.
This includes information on the Company’s services, the industries it serves, its operating locations, and its business structure. The Company also operates an online client portal, through which customers can access data and information that is specific to its own waste management services.
Stericycle is additionally able to communicate directly with customers through its various social media accounts, including with LinkedIn, Facebook, Twitter, and YouTube, as well as through information published on its own website.
Key Activities
Stericycle is a business-to-business services provider of waste management solutions.
The Company focuses principally on regulated and compliance solutions for healthcare, retail, and commercial businesses.
Stericycle organises its operations into four reportable business segments: Domestic and Canada Regulated Waste and Compliance Services, Domestic Communication and Related Services, International RCS, and All Other.
The Domestic and Canada RCS and International RCS segments comprise medical waste disposal, pharmaceutical waste disposal, hazardous waste management, sustainability solutions for expired or unused inventory, secure information destruction of documents and e-media, training and consulting through its Steri-Safe and Clinical Services programs, and other regulatory compliance services.
The Domestic CRS segment consists of communication, automated patient reminders, online scheduling, notifications, product retrievals, product returns and quality audits.
Key Partners
Stericycle works closely with a network of partner companies and organisations. That support the Company’s core operations.
These partners can be organised broadly into the following categories:
- Supplier and Vendor Partners, comprising suppliers of equipment and tools for the Company’s core waste management services, as well as third-party service providers that support the Company’s corporate activities more broadly;
- Industry and Institutional Partners, comprising waste disposal operators and waste management bodies in the US and abroad, with which the Company works in developing and implementing efficient and reliable services;
- Sustainability Partners, comprising environmental companies and organisations and sustainability specialists with which the Company develops and implements environmentally friendly waste disposal solutions;
- Joint Venture Partners, comprising other waste management companies with which the Company provides solutions jointly through mutually owned entities; and
- Strategic and Alliance Partners, comprising other companies and organisations with which the Company collaborates on other development, marketing, and branding projects.
Stericycle notably has an ongoing partnership with the US National Safety Council. The Company is also a partner of Veolia Environmental Services.
Key Resources
Stericycle’s business model relies on its ability to provide effective, safe, and efficient waste management solutions.
As such, the Company’s key resources are waste management facilities – comprising processing and collection plants, its equipment and tools, its specialist personnel, its communications infrastructure – including communications centres, and its partnerships.
Stericycle’s facilities are it most important asset.
The Company notably owns and or leases 123 processing facilities in the US and 133 processing facilities internationally, primarily comprising autoclaves and incinerator facilities for medical waste and shredders for secure information destruction.
These processing facilities also serve as collection sites. The Company also owns or leases 214 additional transfer sites, 13 communication centres, 18 customer service or administrative offices, and 72 warehouse or parking facilities in the US, as well as 111 additional transfer sites, 9 communication centres, 57 customer service or administrative offices, 38 warehouse or parking facilities, and 2landfills internationally.
Cost Structure
Stericycle incurs costs primarily in relation to the operation of its waste processing and shredding facilities, the operation and maintenance of its communications infrastructure – including its network of communication centres, the operation of its administrative offices – including occupancy and utility costs, the payment of salaries and benefits to its employees, the management of its partnerships, the procurement of supplies and equipment, and the procurement of third party services.
In 2017, Stericycle recorded annual selling, general and administrative expenses totalling USD 1.47 billion and cost of revenues totalling USD 2.12 billion.
Revenue Streams
Stericycle generates revenue through the provision of waste management and disposal services to corporate and industrial clients across a range of sectors.
The Company derives its revenue primarily under sales and service contracts that are agreed directly with clients.
In 2017, Stericycle recorded total annual revenue in the amount of USD 3.58 billion, up marginally on the USD 3.56 billion recorded by the Company in 2016.
The Company’s core domestic market accounted for the bulk of its revenue in 2017, with sales in the US totalling USD 2.72 billion.
Our team
info: Charles A. Alutto (“Alutto”) has served as Chief Executive Officer at Stericycle since January 2013. He is responsible for leading the Company’s overall strategic direction and functions as the Company’s principal decision maker. Alutto is a long-serving Stericycle employee, having first joined the Company in 1997 as an area vice president of sales, when his previous employer was acquired by Stericycle. He has since held roles of increasing responsibility at the Company, including spells as Vice President of Healthcare Sales and Marketing, Vice President and Managing Director of Stericycle Europe, and President of Stericycle US Healthcare Compliance Solutions. Before joining Stericycle, Alutto served for nine years at New York-based Environmental Control Company, beginning his career as a sales representative and ultimately progressing to the role of Director of Sales and Marketing.
info: Cindy J. Miller (“Miller”) has served as Stericycle’s President and Chief Operating Officer since joining the Company in 2018. She is responsible for overseeing the Company’s day-to-day operations, and is tasked with coordinating the members of the Company’s Board of Directors. Miller was previously a long-serving employee of United Parcel Service. She began her career in 1988 as a package car driver for the company and went on to become a supervisor. She was appointed as an operations manager in 1990, following which she held leadership roles of increasing responsibility, including spells as district manager, President of Europe Region, and President of Global Freight Forwarding.
info: Dan Ginnetti (“Ginnetti”) has served as Executive Vice President and Chief Financial Officer at Stericycle since 2014. He is responsible for overseeing the Company’s financial management activities, including the operations of its tax, internal audit, accounting, and investor relations departments. Ginnetti first joined Stericycle in 2003 as an area vice president of finance. Before assuming his current role, Ginnetti served consecutively as Senior Vice President of Operations and Senior Vice President of Corporate Finance. Ginetti began his career in 1990 as an accountant at Parsons Corporation, following which he served for almost ten years as Corporate Controller at Ryan Herco Flow Solutions.
