HighPoint Solutions
Careers at HighPoint Solutions
Mission
HighPoint Solutions’ mission is to partner with its clients in the healthcare and life sciences industries to provide direct access to the people and technology that get things done.
Founding story
In 2000 entrepreneur John Seitz founded HighPoint Solutions, a provider of specialized IT services, in Pennsylvania. His goal with the company was to provide firms in the life sciences industry with the best possible solutions to address their business and information technology challenges. Specific types of services offered included strategy consulting, system integration, and managed outsourcing.
Over the next few years HighPoint expanded its customer base by introducing offerings for the healthcare sector and other commercial verticals. The company’s success helped it grow, enabling it to attract many industry experts as employees and open new offices in Chicago, New Jersey, and California. By its 10th year, it had a staff of more than 350 consultants and 142 clients.
Business model of HighPoint Solutions
Customer Segments
HighPoint has a niche market business model, with a specialized customer group. The company targets its offerings at life science and healthcare organizations.
Value Proposition
HighPoint offers three primary value propositions: accessibility, performance, and brand/status.
The company creates accessibility by providing a wide variety of options. It offers expertise in a broad range of areas, including Commercial Excellence; Pricing, Contracting, & Market Access; Quality & Compliance; Research & Development; Supply Chain; Collaboration; Data & Business Intelligence; Master Data Management; Outsourcing; Salesforce.com; Workday; Strategic Planning; Healthcare Data Management; Payer Technology & Operations; Provider Systems; Care Management.
The company demonstrates strong performance through tangible results. It claims to have completed over 100 successful projects through its Informatics service, with more than 25% of those customers also utilizing it as a managed services provider.
The company has established a strong brand due to its success. It serves more than 280 clients globally, including seven of the top 10 pharmaceutical firms and three of the top 10 healthcare systems. Specific prominent customers include Bausch & Lomb, Choice Health Plans, Corning, GlaxoSmithKline, Merck, Novartis, NYU Langone Medical Center, Pfizer, and UnitedHealthcare.
It has a team of over 770 consultants and maintains offices in Pennsylvania, Massachusetts, New Jersey, Florida, Chicago, California, and Europe. Lastly, it projects $175 million in revenues in 2017.
Channels
HighPoint’s main channel is its direct sales team. The company promotes its offerings through its website, social media pages, and participation in summits, forums, and conferences.
Customer Relationships
HighPoint’s customer relationship is primarily of a personal assistance nature. The company’s consultants work closely with clients to help them implement their strategies. Specific services include collaboration services, content management, systems implementation/integration, and outsourcing. It also provides general phone and e-mail support.
Key Activities
HighPoint’s business model entails designing, developing, and delivering its services for its customers.
Key Partners
HighPoint maintains strategic partnerships with several organizations, including the following:
| · Apttus
· Axway · Bioclinica · BPI · Cornerstone · Dell · DocuSign · Emptoris · Entimo · Epic · ETQ · FBK · Greenplum · IBM Cognos · Informatica · Information Builders · K2 · Marketo · Master Control · Metastorm |
· Metalogix
· Microsoft · Model N · Netezza · NextDocs · Nintex · Oracle · Perceptive · QlikView · Reltio · Revitas · Salesforce · Taskray · Teradata · Tibco · Trillium Software · Veeva · Verivo · Vistex · Workday |
Key Resources
HighPoint’s main resources are its human resources, namely its team of over 770 consultants. These employees come directly from leading life sciences and healthcare firms, meaning that they have significant subject matter expertise. The typical consultant in the life sciences division has 12 years of industry experience.
Cost Structure
HighPoint has a value-driven structure, aiming to provide a premium proposition through significant personal service and frequent service enhancements. Its biggest cost driver is likely cost of services, a variable expense.
Other major drivers are in the areas of sales/marketing and customer support/operations, both fixed costs.
Revenue Streams
HighPoint has one revenue stream: revenues it generates from the sale of its consulting services to its clients.
Our team
info: John has managed and owned business consulting firms for 15 years and has acted as a consultant in the system design, implementation, and deployment of enterprise software solutions for more than 20 years.
info: James earned a B.S. in Accounting at LaSalle University. He previously served as VP of Finance at Alliance Consulting, as Controller at Xerox Connect, and as a Manager at KPMG. He oversees all corporate operations at HighPoint, including finance.
info: John earned a B.S. at Duke University. He previously served as EVP and Chief Technology of Alliance Consulting/Alliance Life Sciences Consulting Group and held senior positions at Whittman-Hart and PLATINUM Technology.
info: Chris earned a B.S. in Chemistry at Bates College and an M.S. in Materials Science at Penn State. He previously held senior roles at IBM, CSC, and PricewaterhouseCoopers, and IBM. He oversees all sales and marketing operations.
