CSC
Careers at CSC
Mission
CSC’s mission is to be a global leader in providing technology-enabled business solutions and services.
Business segments
Computer Sciences Corporation (CSC) is a provider of IT and professional services and solutions. The company operates two reportable business segments:
- Global Business Services (GBS) – Provides technology solutions including consulting, software, and applications services that address key business challenges within a customer’s industry. Accounted for 51% of total revenues in 2016.
- Global Infrastructure Services (GIS) – Provides virtual and managed desktop solutions, data center management, unified communications and collaboration services, cyber security, and managed storage solutions to commercial clients. Accounted for 49% of total revenues in 2016.
History
In the late 1950s Fletcher Jones was the director of the Columbus, Ohio branch of North American Aviation Corporation. His friend Roy Nutt was a high-level member of the data processing division at United Aircraft Corporation. The computer industry was in a nascent stage, with less than 4,000 machines in the world, but it was growing. The two saw a business opportunity in this reality.
They figured that computer manufacturers would soon need a large amount of new software, as they would not be able to write all of it in-house. Therefore, in 1959 they pooled $100 to launch a company, Computer Sciences Corporation (CSC). They initially produced complex programs called compilers and assemblers that would make it easy to use computers, expanding their markets.
Nutt was the programmer, while Jones was the marketer. They offered their software-writing services to leading computer firms at the time, such as IBM, Honeywell, and Univac. Despite their success, Jones felt that the most money was to be made in proprietary software that they would own exclusive rights to -- programs that could be standardized and sold to several customers.
CSC soon released its first proprietary software, a product called Computax that could calculate incomes taxes and prepare tax returns. It became popular with accountants. By 1963, CSC became the largest software company in the U.S. It began signing government clients such as NASA, and sales grew to $53.5 million by 1968. That year, CSC became the first software firm to go public.
Business model of CSC
Customer Segments
CSC has a mass market business model, with no significant differentiation between customers. The company targets its offerings at commercial enterprises and government agencies.
Value Proposition
CSC offers three primary value propositions: risk reduction, performance, and brand/status.
The company reduces risk by maintaining high quality standards. It was the first firm to achieve two Level 5 SEI CMMI certifications, and it has since earned six such recognitions.
The company has demonstrated strong performance through tangible results for clients. High-profile examples include the following:
- Wells Fargo used CSC services to reduce post-merger booking cycle times by 30 percent
- Progressive Insurance used CSC’s billing software to roll out support for 5-10 plans per state
- Sysco used CSC’s Riskmaster software to create a single database for 180 operating units
- Selex ES used CSC services to migrate its systems to cloud services, reducing overhead costs
- National Grid used CSC services to migrate over 1,000 servers to Vblock platforms, reducing costs
The company has established a strong brand due to its performance. It is one of the largest computer systems integrators and software developers in the U.S. It has over 66,000 employees serving customers in over 60 countries. It has been in the Fortune 500 since 1995, and generated $8 billion in revenues in its most recent fiscal year. Lastly, it has won many honors, including recognition as an Insurance “Market Leader“ in the Ovum Decision Matrix (2016) and as a Leader in the Data Center Outsourcing and Infrastructure Utility Services markets by Gartner (2015).
Channels
CSC’s main channel is its direct sales team, which operates worldwide. The company promotes its offering through its website, social media pages, and conferences.
Customer Relationships
CSC’s customer relationship is primarily of a personal assistance nature. The company assists customers through a wide range of consulting services, which include the following:
Technology Consulting Services – Include digital and application transformation services
Enterprise Solution Consulting Services – Include consulting services for Cloud and SaaS, IBM, Inform, Microsoft Business Solutions, Oracle, Salesforce, SAP, ServiceNow, and Workday
Industry Consulting Services – Include consulting services for Banking/Capital Markets, Consumer and Retail, Energy and Technology, Healthcare/Life Sciences, Insurance, Manufacturing, and Public Sector
Despite this orientation, there is also a self-service component. The company’s website features various self-help resources, including reports, survey data, videos, infographics, CSC World magazine, and answers to frequently asked questions. There is also a community element in the form of a forum for interaction with fellow customers.
Key Activities
CSC’s business model entails designing and developing its services for customers.
Key Partners
CSC maintains “Global Alliances” with business and technology companies to provide enhanced value for its customers. It works with these firms by:
- Interconnecting employees at every level, including senior executive sponsors, technology leads, managers, and regional contacts
- Developing joint business plans that include educational, technical, marketing, and sales activities for strengthening core capabilities
- Working cross-organizationally on engineering and development to build best practices and solutions that address specific market needs and client pain points
- Sharing early training and certification opportunities, R&D findings, and technology roadmaps
Specific partners include Amazon Web Services, AT&T, EMC, HCL, Hitachi, IBM, Lenovo, Microsoft, Oracle, Salesforce, SAP, ServiceNow, and Workday.
Key Resources
CSC’s main resources are its human resources. They include its engineering employees who design and develop its software services and sales staff who promote the services. They also include its 6,000+ consultants who work across 15 industries in over 70 countries, providing end-to-end transformation services.
Cost Structure
CSC has a value-driven structure, aiming to provide a premium proposition through significant personal service and frequent service enhancements. Its biggest cost driver is cost of services, a variable expense. Other major drivers are in the areas of sales/marketing and administration, both fixed costs.
Revenue Streams
CSC has one revenue stream: revenues generated from fees for contracts it charges for its various services. Sales staff must be contacted directly for pricing quotes.
